HAMAC has established a complete set of management systems from initial consultation, solution design, on-site visit, goods preparation and shipment to after sales complaints handling, to effectively ensure rapid and timely transmission of information so that the most specialized services and technical supports can be provided by the correct persons at the correct time.
Rapid reply within 30 minutes
To the issue you consult about, or the feedback from you, we are sure to make reply within 30 minutes to have effective communication.
Providing solution design within 24 hours
According to the results of communication with you, we will, within 24 hours, provide a design solution, or a solution handling your feedback.
Dispatching engineers within 24/72 hours
If we decide to dispatch engineers to support your production, we commit ourselves to dispatching them within 24/72 hours domestically/abroad.
Systematic and standardized procedures from services to goods preparation and shipment ensuring high safety and efficiency
From equipment model selection and solution design at the early stage, production capacity enhancement and product mix optimization at the intermediate stage, to aftersales services at the later stage, we have project managers there helping you avoid risks and add project value.
Checking stock with purchase order
With the sales contract, the order tracking clerk checks the models and quantities of equipment and spare parts, to ensure 100% correspondence of the purchase order and the goods preparation.
Quality inspection before equipment delivery out of factory
Upon completion of the manufacturing of equipment, the quality inspector strictly checks quality of the equipment with the checklist for every incompliance with the requirements.
Checking items with packing list again
Before packaging and shipment, the order tracking clerk checks the packaged items again with the packing list to avoid excess or loss of items.
Scientific packaging and transport
To ensure safety and delivery be free of damage, we adopt specialized packaging and modular transport solution.
Specialty installation and commissioning ensuring complete acceptance of production line
Depending on the customers’ needs, HAMAC installation engineers can provide on-site guidance in infrastructure construction, equipment installation and commissioning, as well as trial operation of entire production line. If technical items meet the design criteria, the customer will issue the certificate of conformity.
Installation preparation stage
Checking the purchase order; counting the items with the purchase order; checking the dimensions including evaluations of the items with the drawings.
Equipment installation stage
Install the main equipment and supporting equipment according to the installation drawing.
Equipment commissioning stage
Check the equipment. Commission and maintain the equipment to ensure the compliance of operation characteristics with the requirements.
Installed equipment acceptance inspection
Performing acceptance inspection. Providing the certificates of conformity and test reports for main materials, as well as the documents of equipment (user’s instructions, certificate of conformity, etc).
Project management services
We assign a project manager for each project, who provides specialized project management services, including strict project stage progress management to ensure on-schedule project completion.
Strict internal production management ensuring on-schedule production completion.Providing customers with detailed construction schedule and proposal to ensure on-schedule completion of production line construction.
We provide complete installation services for customers regarding site leveling, foundation drawing inspection, construction progress and team planning, installation instructions, and production line commissioning, to ensure smooth operation of production lines. In addition, we provide appropriate trainings for customers to achieve their satisfaction.
Strong hardware facilities besides outstanding personnel and effective procedures
Integrating R&D, production, distribution, and service-providing into one enterprise, HAMAC attaches great importance to communication with customers. We have established an after sales visit team consisting of more than 56 persons. On the one hand, they timely solve the problems that our customers encounter; on the other hand, they collect feedback and improvement recommendations from our customers, to correctly orient our development and research.
Turning on the mode of Internet of Things(IOT) to assist our customers in testing and commissioning, and provide technical instructions.
Providing services throughout the life cycle of project, preventing the occurrence of embarrassed situation that at the later stage nobody except for the customer cares about the investment.